Optimal Care Pediatrics

150 SW Chamber Court Suite 101
Port St. Lucie, FL 34986

Patient Portal Access

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Monday to Friday
8:00am - 5:00pm

After Hours Care

Optimal Care Pediatrics

150 SW Chamber Court Suite 101
Port St. Lucie, FL 34986

Monday to Friday
8:00 am to 5:00 pm

Patient Rights and Responsibilities

Patient Rights and Responsibilities

Patient Rights

  • Voice your opinion about the care provided for your child and to recommend changes in policies and services by contacting your child’s healthcare provider.
  • Be provided with information about the organization and its services.
  • Participate in decisions made about your child’s health care and treatment plan.
  • Be treated with respect and dignity.
  • Receive from your child’s healthcare provider complete information about your child’s diagnosis and proposed procedure for treatment alternative, including non-treatment, in order to give informed consent.
  • Refuse any procedure or treatment if you so desire and to the extent permitted by law, be told what effect this may have on your child’s health.
  • Receive full consideration of privacy or confidentiality with regard to all information and records about your child’s care.
  • Know the cost (copayment, deductible and coinsurance) of care and treatment and receive an explanation of your financial obligation when required.
  • Have 24-hour access to your child’s health care provider or covering physician.
  • Be informed of the names, specialties and qualifications of the physician(s).
  • Be informed of the grievance procedures.
  • Receive prompt and reasonable responses to questions and requests.

Patient Responsibilities

  • Know the benefits and exclusions of your child’s coverage.
  • Provide your child’s health care provider with complete and accurate health information.
  • Follow the treatment plan agreed upon by you and your child’s health care provider.
  • Contact your child’s health care provider for any care needed after-hours or for any questions and assistance.
  • Know how to access health care services in routine, urgent and emergency situations.